1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the Crema platform, accessible at https://crema.supply, including all merchant storefronts hosted across Crema subdomains and custom domains.
By visiting, registering an account, or placing an order on Crema or any participating storefront, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the platform.
2. The Crema Platform
Crema provides a multi-tenant e-commerce and storefront platform designed specifically for specialty coffee roasteries. Independent roasteries ("Merchants") operate their own branded storefronts powered by Crema to display fresh coffee offerings, manage inventories, calculate real-time courier shipping, and process orders.
When you purchase goods from a storefront on Crema, your purchase contract is formed directly with the respective Merchant selling the products. Crema acts as the technological platform facilitator.
3. Accounts and Authentication
You may browse storefronts as a guest, but completing checkout or saving delivery addresses requires authenticating your customer identity.
- Account Accuracy: You agree to provide accurate, current, and complete contact and shipping details.
- Google Sign-In: You may authenticate using your Google account ("Continue with Google"). You are responsible for maintaining the confidentiality and security of your Google account.
- Account Security: You must promptly notify us at hello@crema.supply if you suspect any unauthorized access to your account.
4. Orders, Pricing, and Payments
All prices listed on Merchant storefronts are determined by the respective roastery and are denominated in Indonesian Rupiah (IDR) unless explicitly indicated otherwise.
- Payment Processing: Payments are settled through authorized payment gateways (including Virtual Accounts, QRIS, e-Wallets, and Credit Cards). Crema does not store sensitive credit card or banking PINs.
- Order Confirmation: An order is deemed accepted once the payment transaction is successfully settled and an invoice receipt is issued.
- Stock Availability: Products are subject to roasting schedules and inventory limits. In the rare event an item is out of stock after ordering, the Merchant will offer a replacement roast or prompt refund.
5. Shipping and Delivery
Shipping rates and delivery estimates are calculated via integrated logistics providers (e.g. Biteship, JNE, J&T, SiCepat, GoSend/GrabExpress). Delivery times depend on the Merchant's roast/fulfillment schedule and the chosen courier.
Title and risk of loss for products pass to you upon handover of the package to the shipping courier. We provide online shipment tracking so you can monitor your coffee's journey.
6. Returns, Cancellations, and Refunds
Because roasted coffee beans are perishable food items roasted to order, return policies may vary by Merchant. However, all storefronts must honor claims regarding damaged goods, incorrect items delivered, or verified order fulfillment errors.
If you experience an issue with your order, you may initiate an order complaint through the invoice tracking screen or contact the roastery via their WhatsApp admin contact displayed on the invoice.
7. Prohibited Conduct
You agree not to engage in any of the following prohibited activities:
- Attempting to probe, scan, or compromise platform security or vulnerability.
- Using automated bots, scrapers, or spiders without express written consent.
- Placing fraudulent orders or using unauthorized payment credentials.
- Interfering with the normal operation of the storefronts or payment infrastructure.
8. Intellectual Property
The Crema platform software, source code, logos, trademarks, and visual designs are the exclusive property of Crema and its licensors. Merchant logos, brand images, and product photographs remain the property of their respective owners.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Crema provides the platform on an "as is" and "as available" basis. Crema shall not be liable for any indirect, incidental, special, or consequential damages resulting from shipping courier delays, payment gateway maintenance, or force majeure events.
10. Account Termination
You may terminate your account at any time by requesting deletion pursuant to our Privacy Policy. Crema reserves the right to suspend or terminate accounts that engage in fraudulent activities, terms violations, or abuse of the platform.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from these Terms shall be resolved primarily through friendly consultation and mutual agreement.
12. Contact Information
If you have any questions or require clarification regarding these Terms of Service, please contact: